Acuros Health ("Acuros," "we," "us," or "our") is committed to protecting privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit acuros.ca or interact with our services.

We design our systems with privacy, security, and data minimization as core principles.

1. Information We Collect

1.1 Information You Provide
We may collect information you voluntarily provide, including name, email address, organization or affiliation, contact details, and information submitted through contact forms or demo requests. We do not require unnecessary personal data to access general site content.

1.2 Automatically Collected Information
When you visit our website, we may collect limited technical data, such as IP address, browser type, device information, and pages visited. This data is used solely for security, analytics, and performance improvement.

2. How We Use Information

We use collected information to respond to inquiries and demo requests, communicate about our services, improve website functionality and performance, maintain security and prevent misuse, and comply with legal and regulatory obligations. We do not sell personal information.

3. Healthcare and Sensitive Data

Acuros does not collect personal health information (PHI) through its public website. Any healthcare-related data processed through Acuros platforms is governed by separate agreements and handled in accordance with applicable healthcare privacy laws.

4. Data Sharing and Disclosure

We may share information only with trusted service providers under strict confidentiality obligations, when required by law or legal process, or to protect the rights, safety, or security of Acuros and its users. We do not share data for advertising purposes.

5. Data Security

We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, or disclosure. While no system can guarantee absolute security, we prioritize healthcare-grade security practices.

6. Data Retention

We retain personal information only for as long as necessary to fulfill its purpose, unless a longer retention period is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access your personal information, request correction or deletion, and withdraw consent where applicable. Requests may be submitted through our contact page.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact

For privacy-related questions, contact: info@acuros.ca
Website: acuros.ca

These Terms of Service ("Terms") govern your access to and use of the website located at https://www.acuros.ca/ and all related services, features, and content, including Acuros AI (collectively, the "Services"). The Services are operated by Acuros Health Inc. ("Acuros", "we", "us", or "our"). By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Services.

1. Eligibility

You must be at least the age of majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet this requirement.

2. Description of Services

Acuros provides digital health education tools and AI-generated informational content. Acuros AI is designed to provide general educational information about medical conditions, treatments, and healthcare concepts. The Services:

• Do not provide medical advice
• Do not provide identification or labeling of conditions
• Do not recommend specific treatments
• Do not replace licensed healthcare professionals

3. No Medical Advice and No Professional Relationship

The content provided through the Services, including AI-generated content, is not medical advice and is for general health education only. Use of the Services does not create a doctor-patient relationship, a healthcare provider relationship, a fiduciary relationship, or any licensed professional relationship. You should always seek the advice of a qualified healthcare provider regarding medical concerns. If you believe you are experiencing a medical emergency, contact emergency services immediately.

4. Artificial Intelligence Disclosure

Acuros AI uses advanced artificial intelligence systems, including third-party large language model providers, to generate responses. You acknowledge and agree that AI-generated content may be inaccurate, incomplete, outdated, or incorrect; outputs are probabilistic and generated automatically; Acuros does not guarantee the accuracy, completeness, or reliability of AI outputs; and you are solely responsible for how you interpret or use generated information.

5. Acceptable Use

You agree not to use the Services as a source of specific medical or treatment advice in place of a qualified professional, rely on the Services as a substitute for professional care, submit highly sensitive personal health information, attempt to reverse engineer or exploit the AI system, or use the Services for unlawful, fraudulent, or harmful purposes. Acuros may suspend or terminate access for violations of these Terms.

6. User Content

If you submit content, including prompts or messages, you retain ownership of your content. You grant Acuros a limited, non-exclusive, royalty-free license to process and use such content to provide and improve the Services. You are responsible for ensuring that submitted content does not violate applicable laws or third-party rights.

7. Intellectual Property

All content, software, design elements, trademarks, logos, branding, and technology associated with the Services are the property of Acuros Health Inc. or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works without prior written consent. "Acuros" and "Acuros AI" are proprietary marks of Acuros Health Inc.

8. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Acuros disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy or reliability.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Acuros Health Inc., its officers, directors, employees, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages; loss of data, profits, goodwill, or business interruption; reliance on AI-generated content; or decisions made based on information provided by the Services. In no event shall Acuros' total liability exceed the greater of one hundred Canadian dollars (CAD $100), or the amount paid by you to Acuros in the preceding 12 months.

10. Indemnification

You agree to indemnify and hold harmless Acuros Health Inc. and its affiliates from any claims, damages, liabilities, or expenses arising from your misuse of the Services, violation of these Terms, reliance on AI-generated content, or violation of applicable laws.

11. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how information is collected and processed.

12. Changes to These Terms

We may update these Terms periodically. Updated versions will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

14. Contact Information

For questions regarding these Terms:
Acuros Health Inc.
Website: acuros.ca
Email: info@acuros.ca